Refund Policy

This Refund Policy outlines the terms governing product refunds and returns for purchases made through DamEssentials at www.damessentials.com. Kindly review this policy carefully before completing your purchase. Note that the term "Store" refers to the specific store from which you are placing an order, as DamEssentials acts more as a facilitator.

1. Refund Eligibility

a. **Damaged or Defective Products:**
  - The Store will provide a full refund or replacement for products that are damaged or defective upon delivery.

b. **Order Errors:**
  - If The Store makes an error in order fulfillment, the store will issue a refund or replacement.

2. Return Process

a. **Contact Customer Support:**
  - If you believe you are eligible for a refund, please contact our Customer Support team at mail@damessentials.com within 24 hours, of receiving the product.

b. **Provide Necessary Information:**
  - Provide detailed information about the issue, including order number, product details, and reason for the return.

c. **Wait for Instructions:**
  - Await instructions from DamEssentials on how to return the product.

d. **Return the Product:**
  - Return the product in its original condition and packaging, following the instructions provided by DamEssentials.

3. Refund Process

a. **Inspection:**
  - Once the returned product is received and inspected, we will notify you regarding the status of your refund.

b. **Refund Approval:**
  - If the refund is approved, the refund will be processed and a credit will automatically be applied to your original payment method within 14 business days.

c. **Non-Refundable Items:**
  - Certain items are not eligible for refunds, including downloadable software, and perishable goods.

4. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at mail@damessentials.com.