FAQs

We accept card payments, bank transfers and as stated on Paystack gateway.

Yes, we do not store your financial details. Your payments are processed via Paystack which is one of the biggest payment processor in Africa. 

If you would like to request a refund, you can contact the store owner directly via the store number in the confirmation email. Store owners are able to withdraw their paid funds the following day, so you can expect to receive your refund the next day. However, please note that you will not be refunded the full amount as there is a service and processing charge, which has already been automatically deducted at checkout. To know the exact deducted amount, please refer to the service charges in your confirmation email.

If you are not refunded within this time frame of 24hours, please reach out to Damessentials through the chatbox or via the contact page for further assistance.

To return or change your order, please call the store number provided in your confirmation email and request the change. The store owner will assist you accordingly. If you need further assistance, feel free to reach out to us via the chatbox or through the contact page.

Yes, you will need an account to place an order. Signing up only takes less than 30 seconds! You can signup from the link https://damessentials.com/register 

You can track your order status via your client page or through this link https://www.damessentials.com/orders/tracking .
You will need your Order ID and the email address associated with the account you used to place the order.

Placing an order is simple! Browse through our wide selection of products, add your items to the cart, and proceed to checkout. You'll need to enter your shipping details and payment information. Once confirmed, your order will be processed, and you'll receive updates about your delivery via your signup email address.

To become a vendor, go to Damessentials Registration Page, fill in the required details, and select "Vendor." Make sure to add your location in parentheses next to your store name using our coverage area list EG Your_Store_Name (Lekki).  Without a location, your store listing won’t be approved. Here is a link to the Location list - https://damessentials.com/go/locations 

Damessentials currently covers multiple neighborhoods across Lagos, with reach extending to over 5000+ homes per store area. You can view our complete list of service areas. Here is a link to the Location list - https://damessentials.com/go/locations 

Log in, navigate to your Vendor Dashboard, go to "Settings," and enter your payout account number and bank code (available bank cod are listed here - https://damessentials.com/go/Codes ) both the account number and Bank code is required. Then, under “Withdrawals,” enter your withdrawal amount and confirm. Note that withdrawals are automated and processed between 4 am and 7 am after the sales day ends.

Once you receive an order, log in to your Vendor Dashboard, go to "Orders," select the order, and update the status as you prepare it. Call the customer to confirm delivery fees, arrange delivery through a courier preferable in-drive, and update the shipping status. Once the customer confirms receipt, mark the order as "Delivered."

For any inquiries or assistance, reach out to Damessentials via the chatbox on our website or email us through the contact page. Our support team is here to help with any concerns or questions you might have about your orders or vendor processes.

No! Signing up as a vendor on Damessentials is completely free. We are committed to promoting every store owner who joins our platform and are open to working closely with you to ensure your business thrives. We offer support to help expand your reach and connect you to a growing customer base.

Payouts are processed on a daily basis, and you will receive your payment approximately between **4 AM and 7 AM** the day after your order has been sold. This timing allows us to ensure everything for the previous day is correctly processed, and your earnings are transferred.

Please note that once your payout request is submitted, the payment cannot be reversed, so make sure your bank details such as account number and bank code are accurate before submitting. If you have any concerns or discrepancies, don’t hesitate to reach out through the chatbox on our website. Please not we charge a non refundable 100 Naira per withdrawal.

Bank Codes are listed here: https://damessentials.com/go/Codes

A fee of 100 Naira will be applied to each withdrawal request you make. To avoid any additional charges, ensure that your withdrawal details are accurate and complete before submitting the request. Your payout account number and bank code are both required (available bank code are listed here - https://damessentials.com/go/Codes